Our Commitment to Your Health & Well-Being

 
Effective Monday July 27th, Facemasks will be required

Effective Monday, July 27th, all Bashas’ Family of Stores locations will require customers to wear a facemask or covering while shopping with us. This is for the protection of our customers as well as our members (i.e. employees) and expands on the nearly 90% of our stores that already require coverings due to a local mask mandate in place. While public opinion on masks vary, we will continue to follow guidance from the Center for Disease Control and Prevention that face coverings play an important role in slowing the spread of COVID-19.

All of our store members, as well as vendor partners have been wearing masks as part of company policy for some time. We will offer complimentary disposable masks while supplies last and have masks and shields available for purchase in store.

“We ask, and appreciate, our customers support, compliance and kindness towards our members (i.e. employees) and fellow shoppers while in our stores,” says Edward Basha, president & CEO of Bashas’ Family of Stores. “As Arizona’s Hometown Grocer the health and safety of our community is paramount and we are committed to doing our part to help slow the spread and know that it will take all of us coming together to get through these challenging times.”

What you can expect:

  • All store team members and vendor wearing masks or face coverings
  • Signage at the entrances/exits reminding customers of the mask mandate
  • Signage on the windows educating customers about the risk reduction when wearing a mask
  • Overhead announcements reminding shoppers to socially distance and the importance of masks
  • Social distancing reminder floor stickers throughout
Important things for you to know:
  • You MAY see a customer in our store without a mask
  • Please remember that there are legitimate reasons why an individual may not have a mask on, such as age, health or religion
  • We ask all customers to be respectful to each other and if there are concerns to speak to store management
  • We will, while supplies last, provide disposable masks to customers who do not have or have forgotten their mask
  • Facemasks and face shields will be available for purchase at all locations
How We’re…Keeping You Safe

We have implemented a rigorous cleaning, sanitation and disinfection process, which includes:

    • Consistent & regular cleaning of high touch point surfaces
    • Cart disinfection program
    • Gloves are provided and masks allowed
    • Register distance shields creating a physical barrier between our cashiers and customers
    • One-Way Aisle Shopping Program
    • Limiting instore capacity to 40%
    • Pre-shift temperature checks for all members
    • Social distance programs:
      • Visual markings at the deli/bakery & the registers to show exactly where to stand to keep 6’ distance
      • In store radio social distance & health/wellness reminders

    • 6’ feet distance reminders
    • Stay home if you’re sick
    • Sneeze and cough into a tissue or into your elbow
    • Wash hands regularly with soap for 20-seconds
    • Refrain from touching your face

     

     

        • In store signage reminder for social distancing & health/wellness
      • Daily reviews of in store social distancing enhancements and opportunities
      How We’re…Stocking Our Shelves
      Our stores, transportation, distribution and buying teams are working around the clock to ensure you have the products you need, know and love. We are in constant communication with vendors, suppliers and distributors to source fresh, quality items to fill our shelves across all of the 115 communities we serve.
      How We’re…Filling the Employment Gap
      For the thousands of individuals affected by businesses closing and reduced hours, we have updated our policies, enhanced our hiring efforts and streamlined our onboarding processes to help put people to work faster! Jobs are available across all formats and locations, including at stores and our distribution center. You can apply at jobs.bashas.com.
      How We’re…Asking You to Help
      During these difficult days, there is a lot that you can do to help while in our stores.
      • Practice & follow social distancing recommendations
      • Limit the number of people who shop with you
      • Shop responsibly, leaving things on the shelves for the next person
      • Be kind & courteous to each other and our members

      Bashas’ Family of Stores Addressing Coronavirus – Our Commitment to Your Health & Well-Being

      A NEW letter from the President and CEO here

       

      A letter to our Superhero members here

       

       

      Valued Customers & Community Members,

      As we continue to see unprecedented demand, and in an effort to remain commited to store cleanliness, quality customer service and product availability all Bashas’ across Arizona will have temporary adjusted business hours starting Sunday, March 15th.


       

       

      TUESDAYS & THURSDAYS
      First Responders and Hospital Workers
      Bashas’ Supermarkets: 5:30am – 6am
      Bashas’ Diné Markets: 6:30 – 7am

      WEDNESDAYS
      Seniors 65+
      Bashas’ Supermarkets: 5am – 6am
      Bashas’ Diné Markets: 6am – 7pm

      Need work?  We need workers!

      We know that this is a difficult time for everyone and for those adversely affected by bars, restaurants, school closures, etc., we would like to help bridge the gap for them and put them to work.

      We have immediate openings at our stores, and have expedited our internal HR processes to support getting folks to work right away.

      If anyone is interested, please visit your nearby Bashas’, Bashas’ Dine, Food City or AJ’s locations and inquire with the store management.

      Or visit https://jobs.bashas.com/

      Please see the attached on the appropriate identification documents.

      Anyone hired at one of our stores will need to bring a voided check or a bank statement if they choose direct deposit as their form of pay, otherwise they are paid on a money network pay card.  (i.e. debit pay card).

      Grocery Delivery Services:

      Bashas’ partners with a 3rd party grocery delivery service, Instacart, to execute delivery for our customers. Last week Instacart launched a new “Leave At My Door Delivery” feature that is available to anyone using Instacart.

      Here’s How it Works: Customers can now opt-in to “Leave at My Door Delivery” as part of their delivery options at checkout, and can also provide more specific delivery instructions like a gate code or apartment number. A real-time photo will alert customers when their groceries are at their doorstep.

      What Bashas’ Offer Delivery?
      Here is the FULL LIST of stores that are currently offering Instacart delivery service.

      Temporary In-Store Program Closures:

      During this time we’ve made immediate changes to the following areas.  Please click below for more info:

      • Bashas’ Salad Bar Suspension

      • Bashas’ Meat Case Suspension 

      • Bashas’ Refill Statement

      • Bashas’ Donut Day (Friday’s)

      • Bashas’ Deli and Starbucks Seating Areas Closed

      • Bashas’ Patio Seating Area Closed 

       

      Purchase Limits and Refund Policy:

      • Purchase Limits: Bashas’ or Diné

      • Refund and Raincheck Policy

       •Meat Limits: Bashas’ or Diné

       

      New Senior Shopping Program:

      More info here

      Health & Well-Being Resources:

      We encourage everyone to take additional precautionary measures and practice good hygiene. Below are resources related to Coronavirus to keep you informed.

      Center for Disease Control and Prevention (CDC) Links:

      • CDC Main Resource Page for Coronavirus
      • CDC Tracking of US Cases
      • Coronavirus Symptoms
      • Steps to Prevent the Illness

      Arizona Department of Health Services:
      • Face Covering Declarations
      • Coronavirus Information Page
      • Local Health Resources
      • Frequently Asked Questions